Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.


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Featured Knowledge Base Articles

  • Admin Panel

    • Admin Panel Manual
      Please watch the video
    • Weekly Schedule Publication
      With the completion of each Weekly Schedule, the system creates a webpage. To see the webpage, the "Post Program" button is located on the top left ...
    • Gallery
      By logging in to the administration panel, you can view photos and / or images before or after the Group Programs with just a few simple steps: ...
    • Timetable design
      After logging into your account, you see the weekly schedule at the center of your screen. On the left of the program, you see the groups of programs ...
    • Users
      Log in to the management panel, at the middle top of your screen, you'll see the "Users" menu. By entering this menu, you will find all the available ...
  • Group Fitness Programs

  • Installation

    • Player Connectivity
      To play the weekly schdeule please make sure that you coplete the following step:Player (PC) connections:Connecting to the InternetConnecting to the ...
    • Internet Connection
      It is suggested that there be a connection that will not be common to anything else and at a speed of at least 8Mbps. The wireless connection is not ...
    • Studio
      Vital component of the virtual experience of members is both the group studio and the audiovisual system, which must create a shocking experience. ...
    • Player (Personal Computer)
      To be able to play CLASSVIRTUAL you need a Personal Computer or a Laptop, connected to the Internet. Start the prefer device, launct a browser, and ...
    • Optical System
      If you choose to use a projector video it is good to buy someone depending on the brightness of your room. If it is dark, then a video projector with ...
  • Troubleshooting